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Support & FAQs
 

Here's a good starting point for commonly asked questions: Top 10 Questions

FilterTrader Support hours are 9:00 AM to 5:00 PM Pacific Standard Time.

The following support options are available during the free beta period:

Type Use For Response
User Guides All questions. Please consult these helpful guides first. (Available Soon) Immediate
Forum Support All general non-time-critical support questions, feature requests, and bug reports. 1-8 Business Hours
Email Support All private non-time-critical support questions. 3-24 Business Hours
Use only for time-sensitive or emergency support. Live support for FT or FT Pro users only. Please do not for pre-sales questions or if you are an FT Lite user. Please note: Live support is limited during the free beta period. 1-10 Minutes
Remote Assistance Situations where you need us to show you how to do something on your PC. To schedule a remote assistance session please email us with two preferred times after 9:00 AM PST (12:00pm EST). We'll connect to your PC using screen sharing technology to resolve your issue. 3-24 Business Hours
Phone Support Situations where you would prefer to speak with a support agent directly. To schedule a callback please email us with your phone number and two preferred callback times after 9:00 AM PST (12:00 PM EST). Make sure to specify the callback time zone in your email. 3-24 Business Hours
Query Building

FilterTrader provides free* assistance to current clients with:

  • Suggesting the fields and functions that are needed to achieve the client's query objectives.
  • Creating user fields to meet a given objective.

The following take significant support resources, however, and therefore are billed at $39 per hour after the client's 30-day trial period:

  • Requests for FilterTrader to build a query for the client
  • Requests for FilterTrader to suggest parameters for more than three functions per week.

This fee is charged to offset support costs and to ensure FT support staff are available to promptly service all clients fairly. There is no charge if the client's question is specific to FilterTrader and is not answered in FT's help pages.

* During a client's 30-day trial period FilterTrader will create up to 40 query rules--at no charge.

12-72 Business Hours

 

 

 

 

 

 

 

 

 

 
 

FilterTrader is real-time stock scanning software for active traders and money managers. FilterTrader generates trading ideas by screening stocks in ways other commercially available stock scanners cannot. No offer or solicitation to buy or sell securities, securities derivative or futures products of any kind, or any type of trading or investment advice, recommendation or strategy, is made, given, or in any manner endorsed by FilterTrader Incorporated or any of its affiliates. Past, suggested, or projected performance, whether actual or indicated by advertising, historical tests of strategies, is no guarantee of future performance or success. Active trading is generally not appropriate for someone of limited resources, limited investment or trading experience, or low-risk tolerance, or who is not willing to risk at least $50,000 of capital. There is a risk of loss in all trading. System access, software performance, and trading results may be unsatisfactory due to market conditions, volatility, missing data or quote delays, system and software errors, Internet traffic, outages and other factors. You exclusively assume all such risks. Copyright 2007, FilterTrader Incorporated. Serious stock screening for serious traders.